We gladly accept exchanges and cancellations

Contact me within: 3 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 3 hours of purchase

 

Conditions of exchange

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Sorry, we don't accept returns

But please contact us if you have any problems with your order.

Processing time

The time we need to prepare an order for shipping varies. Products are uaually shipped in 1-3 Bussiness. Porcessing time for customized product will be longer (up to 5 Bussiness days). For details, see individual items.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. we are not responsible for delays due to customs.

Please keep in mind that no two flowers are the same. The product(s) you receive might slightly vary from the product picture due to the nature of your product(s) being 100% handmade to order.

 

The colors of products when viewed on your computer monitor may appear different than the actual color of the merchandise. We make every attempt to give you a good representation of the available colors for each product sold, but unfortunately we cannot guarantee an exact match. Dye lot variance of 1 to 2 shades is considered normal.